"Empathy Is Still Lacking in the Leaders Who Need It Most"
This is a cracking article by Ernest J. Wilson III of University of Southern California about Empathy being the main foundation of 5 attributes of successful leaders. The immersion experiences provided by The Diversity and Innovation Company help activate and turbo charge all 5 attributes of successful leaders, but especially the attributes of Empathy and Cultural Competence (the capacity to think, act, and move across multiple borders). Read the full article here.
Empathy Is Still Lacking in the Leaders Who Need It Most****
Many people and a host of commentators instinctively recoiled at the callous management practices described in a scathing New York Times article last month about Amazon. So did Jeff Bezos, Amazon’s founder and chief executive. In a memo to Amazon employees, he wrote, “Our tolerance for any such lack of empathy needs to be zero.”
He’s right, not only on humanitarian grounds but also for reasons that should appeal to a hard-headed businessman like him. At Amazon and other businesses, the “e-word” should be the watchword.
For three years my colleagues and I at the University of Southern California’s Annenberg School for Communication and Journalism crisscrossed the U.S. and travelled to other nations asking business leaders what attributes executives must have to succeed in today’s digital, global economy. They identified five as critical: adaptability, cultural competence (the capacity to think, act, and move across multiple borders), 360-degree thinking (holistic understanding, capable of recognizing patterns of problems and their solutions), intellectual curiosity, and, of course, empathy.